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Documenting procedures

How Documenting Procedures Can Help Your Business Thrive

November 18, 20233 min read

The journey toward time freedom often begins with a passionate solopreneur with a vision. If that was/is you, you’ll know that passion and vision go hand in hand with wearing multiple hats and juggling various roles. It can be exciting, but it can also be chaotic and scary! 

But if you’ve read Michael E. Gerber's The E-Myth Revisited, you’ll also know that transitioning from a one-person show to a thriving business involves a pivotal step … documenting procedures.  

This article explores the importance of writing procedures, particularly during the early days, and how this practice can lead to time freedom as your business grows into a team endeavour. 

 

Standardising Procedures 

The E-myth Revisited highlights some common pitfalls entrepreneurs face. One example is getting ‘trapped’ in a business rather than gaining the freedom they sought at the start of their entrepreneurial journey. One key solution he offers is the creation of standardised procedures, which transforms businesses from solely relying on the owner's efforts to a system-driven model that runs even when you’re not there. I know … it’s genius!  

It's easy to underestimate the importance of documenting procedures. I know I did for many years! In the early stages, you're the "doer" and the "manager”; writing down processes might feel unnecessary when you're in control of everything. But looking back, many successful entrepreneurs express a common sentiment: they wish they had started documenting procedures earlier. I did, so I speak from experience, and if you’ve read my book, One Two Free, you’ll know what steps I took to overcome this. If you haven’t, trust me; it's not until you're faced with growth and the need to delegate tasks that you realise the actual value of a standardised system. 

 

Invest In Your Time Freedom .. Help is Out There 

Today, online tools like Waybook offer streamlined ways to create, manage, and access procedures. They provide a central repository for all your business processes, making it easy for your team to access and follow standardised procedures. 

Documented procedures empower your team members to perform their roles effectively and consistently. It fosters a culture of clarity, accountability, and efficiency. But even when you're a team of one, documenting procedures is a strategic investment in your time freedom, paving the way for a scalable business model where you're not chained to daily operations but can focus on strategy and growth to propel your business toward success.  

If you haven’t yet embraced documenting procedures in your business, it’s not too late. Hindsight may reveal missed opportunities, but the key is to start now, regardless of your business's size. With the right tools and a commitment to process documentation, you will create a more efficient present and pave the way for a future where time freedom is a reality, not a distant dream! 

Are you ready to learn more about the importance of documenting procedures? 

Then connect to The Time Alchemist. 

Click here to get find out how to get access to over 150 of Tracy’s Procedures for free when you sign up to Waybook 

 

 

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Tracy Irwin

Tracy’s business career took off at age 21 when she joined a small electrical contractor taking care of the day-to-day running of the office. In just a couple of years, the firm grew from 12 electricians to 150 and became so successful that, in 2006, it was bought out by a much larger organisation. While it was great news for the company, Tracy felt like sobbing! Because she knew it was highly likely someone would take ‘her’ accounts away from her, and they did. Her role changed to Contracts Manager … a great job with lots of responsibility, but she missed her previous position’s financial planning and detail. During this time, a friend asked Tracy for help with her payroll, and it was this request that gave Tracy the idea of offering a payroll service to small businesses that would be cost-effective and time effective. She established self-employed status to keep everything above board and began her ‘part-time entrepreneurial life’! A passing comment by her boss that her payroll business was “a nice hobby, but she’d never make a living out of it” fuelled her determination to make it work, and she decided it was time to take the plunge: she gave up her full-time job to focus on her payroll and accounting business. With the help and support of her mum, she formally launched TI Accountancy into the South Lakes & Furness business community in 2002. The last two decades have been spent growing TI Accountancy. With her thirst for knowledge, progressive attitude and the support of her team, especially her directors (two of whom began as apprentices), she prides herself on ensuring the company’s policies are modern and forward-thinking. It’s crucial to Tracy that the business continues to adapt and grow, leaving a valuable imprint on the business community they serve for years to come. Tracy now fulfils her role in the business from her home in Spain and remains open to fresh ideas and methods of working and new ways of helping their fantastic clients. She’s also studying for a degree. That still leaves time to act as a trustee for two charities: Women’s Community Matters, which offers a variety of one-to-one support, courses, activities, support groups and access to specialist services for vulnerable people. And Sisterwood, who, in a forestry setting, provides an educational programme to young adults who identify as female and whose mental well-being affects their daily life. Time is also found for creativity, and her hobby of crochet allows her to make gifts for loved ones’ babies and donate handmade gifts to charities to raffle. When she’s not busy doing everything mentioned, Tracy loves walking with her partner, Gerard, and dogs, Pixel and Bentley and welcoming family and friends into her home for a well-earned break.

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How Tracy has helped other clients ...

Ashley Leeds


As a business coach myself, I know the benefit of working with someone to keep you in check. Tracy is that person. I'm a busy guy with so many things grabbing my attention and with my disposition to help people, my business has grown, but more by luck than engineering.

With over 30 years of sales experience, you'd think I'd have that part of my business nailed. Sadly not.

But working with Tracy has helped me to overcome my barriers to being a sales guy in my business which has seen a step change in not only my attitude but my new sales and pipeline. We have also implemented a new sales process and my funnel is properly focussed with awesome calls to action.

Tracy is patient but thoughtful with her questions and she pushes me when I need a kick and is there for me when I need an idea or a nudge.

Since working with Tracy, my business has grown, my prices increased and I am confident that the prep that we have put in will see me smashing my goals.

On top of that, with her awesome ideas for being super smart with time I am finding I have more time in my business and I have learnt to say no.

Working with Tracy has definitely had a transformation for me. Even my friend noticed the way that I was talking about my business and the new spring in my step.

Tracy is awesome. If you get a chance to work with her, grab it with both hands and you'll not regret it.

Dr Chris Wood

Tracy has a special ability to help decide the complexities of running your business and the numbers that come along with that. In a nutshell, her coaching has not only helped me run my business more efficiently and intelligently but also helped me gain control of running my business again so it doesn't run me!

Antoine Marsden


Tracy is the lighthouse that will show you the rocks when you are likely to run aground but will also keep you safe when you are tired and weary from looking over the finances in your business. She helps you to expand your thinking and gives you scope to visualise how you want your business to look and she will help you make it reality.

I can honestly say I have never met an accountant who will add such huge value outside of doing the numbers for a business. She is thoughtful, kind, flexible, forgiving and nurturing but she will pull you up when you need it and tell you things that you might not want to hear, but have to.

She is a fantastic person inside and out, and I can't see me working with another accountant Don't hesitate to hire her for your business or to help you manage your own finances. She's the best investment you will make.

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